At Rider and Garage, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our Return and Refund Policy below.

1. Returns

Eligibility for Returns:

• You may return products within 30 days from the date of delivery.
• Products must be unused, in their original condition, and in the original packaging.
• Certain items are non-returnable, including but not limited to personalized or custom products, and clearance or sale items. Please check the product description for return eligibility.

How to Initiate a Return:

• To start a return, please contact our Customer Support team at customersupport@riderandgarage.com or call us at 855-506-3902. Provide your order number and reason for the return.
• Our team will provide you with a return authorization and instructions for returning the product.

2. Refunds

Processing Refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Once we receive and inspect the returned item, we will process your refund within 7-10 business days. You will receive a confirmation email once your refund has been processed.
• Shipping costs are non-refundable, and you are responsible for the return shipping fees unless the return is due to an error on our part or a defective product.

3. Exchanges

Exchanging Items:

• We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

4. Damaged or Defective Items

Report Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at customersupport@riderandgarage.com or call us at 855-506-3902.
• Provide your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund based on the circumstances.

5. Shipping Costs

Return Shipping Costs:

• You are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

6. Address for Returns

Return Address:

• Please send all returns to: 218 S French Ave, Sanford, FL 32771, USA

7. Changes to Return and Refund Policy

Policy Updates:

• We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site following any changes constitutes your acceptance of the new policy.

8. Contact Us

For Questions or Assistance:

• If you have any questions or need assistance with returns or refunds, please contact us:

  • Call us at: 855-506-3902
  • Text us at: 321-987-0643
  • Email: customerservice@riderandgarage.com
  • Address: 218 S French Ave, Sanford, FL 32771, USA

Thank you for choosing Rider and Garage!